No matter how long one’s been in any industry, there is always something new to learn. While this statement has always been true, modern technology has put a real spin on how business is done. Today, the business climate is constantly changing and evolving. Those looking to stay one step ahead of the competition have no choice but to look for ways to constantly improve.
In this article, we will discuss different ways to improve your skills at property management. Our region presents some unique challenges for property management, but we have what you need to know to take your skills to the next level and stay ahead of the curve.
The Best Property Managers Fully Embrace Technology
If you feel as though technology is not your friend, then we strongly encourage you to adopt a different perspective and quickly. The fact is that the very best property managers are tech savvy and looking for ways to become even more so. Embracing technology has to be considered an integral part of property management. Bellevue happens to be a very tech focused city with the presence of companies such as T-Mobile, Expedia and Onyx Software. Many of your renters will be working at some of these tech companies and will expect you to offer digital services.
Savvy property managers use technology in a variety of ways including finding ways to automate as much as possible. The more that a property manager can automate things, the more time he or she has to focus on other aspects of the job. Automating processes allows you to save both time and energy, and that will benefit both you and your residents. It may seem like a hassle on the front end to set up new processes. But when you see how well they benefit all parties, you’ll be glad you took the time to put them into motion.
A Properly Organized and Functioning Website and Mobile Presence
Another wonderful way to improve your property management skills is to invest in a website that is both intuitive to use and appealing. You will also want your website to be mobile friendly, as increasingly large numbers of people are using mobile rather than desktop computers.
It is key to remember that people expect mobile websites to open quickly and be easy to use. A slow loading website or mobile website usually means that a web visitor jumps to your competition. In today’s competitive digital marketplace, every business has to consider the ramifications of digital and adjust accordingly.
Take Advantage of Your Online and Mobile Investment
Once you have invested in a good web presence, you’ll want to take full advantage of it to attract and retain tenants. Encourage your residents to handle their actions digitally. For example, they will likely appreciate being able to submit their rent online and sign agreements digitally. Also, have easy to understand online maintenance request forms, as this will help you keep track of maintenance needs and increase your response time. You and your residents will save considerable time and your residents will enjoy a boost in customer service.
There is Always Room for Improvement
Great property managers realize that there is always room to improve customer service. Resident feedback is a key tool in the process of improving feedback, and allowing residents to provide feedback digitally is a good way track and manage feedback.
Even the most troublesome and high maintenance residents should be treated with respect. After all, the property you manage is their home. At the end of the day it is your job to make each and every single resident feel welcome and comfortable.